Privacy Policy

Last updated: [Add Date]

This Privacy Policy describes how SÓLIDO (“Site”, “we”, “us”, “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from our website.

CONTACT

If you have questions, need more information about our privacy practices, or would like to make a complaint, contact us:

Email: [cs@solido.com]
Mail: [Your Company Name], [Street Address], [City], [State/Province], [Postal Code], [Country]

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact customer support.

In this policy, “Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

1) Device Information

Purpose: To load the Site accurately, improve performance, and run analytics to optimize user experience.
Source: Collected automatically through cookies, log files, web beacons, tags, and pixels.
Disclosed to: Shopify (store platform), analytics providers, and advertising partners.
Collected data may include: Browser type, IP address, time zone, cookie identifiers, pages viewed, products viewed, search terms, and interactions with the Site.

2) Order Information

Purpose: To fulfill your order, process payments, arrange shipping, provide invoices and confirmations, communicate with you, screen for fraud, and send marketing when permitted.
Source: Collected from you during checkout.
Disclosed to: Shopify, payment processors, and shipping and fulfillment providers.
Collected data may include: Name, billing address, shipping address, payment details (processed securely by third parties), email address, and phone number.

3) Customer Support Information

Purpose: To provide customer service and resolve issues.
Source: Collected from you.
Disclosed to: Support tools or providers used to assist with customer service.
Collected data may include: Email address and any information you choose to share in your support request.

MINORS

The Site is not intended for individuals under the age of 13, and we do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, contact us to request deletion.

SHARING PERSONAL INFORMATION

We share Personal Information with service providers to help us deliver our services and fulfill our contract with you.

Examples include:

  • Shopify powers our online store. Shopify may process Personal Information to provide their services.

  • We may share Personal Information to comply with laws, respond to lawful requests, or protect our rights.

BEHAVIOURAL ADVERTISING

We use Personal Information to show you targeted ads or marketing communications we believe may be relevant.

Examples:

  • We use analytics tools (such as Google Analytics) to understand how customers use the Site.

  • We share information about your activity on our Site with advertising partners such as Meta and Snapchat, sometimes through cookies, pixels, or similar technologies depending on your location and consent requirements.

  • We may use Shopify Audiences to help show ads to people who may be interested in our products.

Learn more about targeted advertising:
Network Advertising Initiative educational page: [Add link if you want]

Opting out of targeted advertising

You can opt out here:

  • Meta (Facebook/Instagram): [Add link]

  • Google: [Add link]

  • Bing: [Add link]

You can also opt out through the Digital Advertising Alliance portal: [Add link]

USING PERSONAL INFORMATION

We use your Personal Information to:

  • Provide products for sale

  • Process payments

  • Deliver orders and manage fulfillment

  • Communicate about your order

  • Provide customer support

  • Improve and protect the Site

  • Send marketing communications when permitted

LAWFUL BASIS (GDPR)

If you are located in the European Economic Area (EEA), we process Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests that do not override your rights

  • Protection of vital interests

  • Public interest tasks (where applicable)

RETENTION

When you place an order, we keep your Personal Information for our records unless and until you ask us to delete it. Some information may be retained to comply with legal, tax, or accounting obligations.

AUTOMATED DECISION-MAKING

We do not use fully automated decision-making that produces legal or similarly significant effects.

Shopify may use limited automated processing to help prevent fraud, for example:

  • Temporary blacklisting of IP addresses for repeated failed transactions

  • Temporary blacklisting of cards linked to suspicious activity

SELLING PERSONAL INFORMATION (CCPA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, correct, and opt out of the “sale” or “sharing” of Personal Information.

If we use Shopify Audiences or similar advertising features, information about your purchases, Site activity, and email may be shared for advertising purposes.

To opt out, follow the instructions in the “Behavioural Advertising” section or contact us using the details above.

We do not knowingly sell or share Personal Information of minors under 16.

YOUR RIGHTS

GDPR (EEA Residents)

You may have the right to:

  • Access the Personal Information we hold about you

  • Correct inaccurate information

  • Request deletion

  • Object to processing

  • Restrict processing

  • Data portability

To exercise these rights, contact us using the details above.

Your Personal Information may be processed in countries outside the EEA, including Canada and the United States, for storage and further processing.

CCPA (California Residents)

You may have the right to:

  • Access (“Right to Know”)

  • Correct

  • Delete

  • Data portability

  • Opt out of sale or sharing

  • Non-discrimination for exercising rights

You may also designate an authorized agent to make requests on your behalf.

COOKIES

A cookie is a small file downloaded to your device when you visit a website. We use cookies to provide essential functions, analyze performance, and deliver advertising.

Cookies may include:

  • Necessary cookies (site and checkout functionality)

  • Analytics cookies (understanding Site usage)

  • Advertising cookies (showing relevant ads)

  • Social media cookies

We also use technologies such as Meta Pixel and Snapchat Pixel.

Cookie duration depends on whether it is a session cookie or persistent cookie. Some cookies expire in minutes, others may remain for up to two years unless deleted.

Managing cookies

You can control cookies through your browser settings. Blocking cookies may affect site performance and features.

To learn more about cookies: [Add link if desired]

DO NOT TRACK

Because there is no consistent industry standard for “Do Not Track” signals, we do not change our practices when we detect such signals.

CHANGES

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page.

COMPLAINTS

If you have a complaint, contact us using the details in the “Contact” section.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.