Shipping Policy
📦 Shipping Policy
At Sólido México, we strive to deliver your orders efficiently, securely, and transparently. Below, you can find all information related to our shipments.
⏱️ Order Processing
All orders are processed within 48 business hours.
Once your order has been processed, you will receive a confirmation email with your tracking number.
🚚 Shipping Time
The total shipping time consists of:
Total time = Processing time + Transit time
📦 Processing Time
- Generally: 48 business hours
- In some cases: it may take an additional 2 to 5 business days, depending on inventory availability.
🌍 Transit Time
- Standard shipping: between 7 and 20 business days
- Some more remote areas may require more time.
⚠️ Important Note
Your order will be shipped to the address entered at the time of purchase.
Please make sure all information is correct.
In the rare event of delays, you can contact us at:
📧 support@solidomexico.com
We will be happy to assist you.
🛡️ Insured Premium Shipping
By purchasing shipping protection on the cart page, you will be entitled to a free replacement if your product is damaged, lost, or stolen during shipping.
Without this service, Sólido México is not responsible for damaged, lost, or stolen packages during transit.
🚛 Shipping Carriers
We work with international courier companies such as:
DHL, FedEx, UPS and others, depending on your region, to ensure safe delivery.
💸 Shipping Costs
We offer free shipping within Mexico.
🔍 Order Tracking
Once your order is shipped, you will receive an email with your tracking number, so you can follow the status of your package at all times.
🌐 Customs and Taxes
International orders may be subject to customs taxes or charges, which are the responsibility of the customer.
📩 Contact
If you have any questions or need help with your order, contact us at:
📧 support@solidomexico.com