Privacy Policy
This Privacy Policy describes how SÓLIDO México ("Site", "we", "us", "our") collects, uses, and discloses personal information when you visit www.solidomexico.co (the "Site"), use our services, make a purchase, or communicate with us in connection with the Site (collectively, the "Services"). In this Privacy Policy, the terms "you", "your", and "yours" refer to the user of the Services, whether a customer, a visitor to the Site, or any other person whose information we have collected in accordance with this Policy.
We encourage you to read this Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information in accordance with this Policy. If you do not agree with this Policy, you must not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on the Site, update the "Last updated" date, and take any additional action required by law.
How we collect and use your personal information
To provide the Services, we collect the information described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described, we may use the collected information to communicate with you, provide or improve the Services, fulfill legal obligations, enforce our applicable terms, and protect or defend the Services, our rights, and the rights of our users or third parties.
What personal information do we collect?
When we use the term "personal information," we mean information that identifies, relates to, describes, or can be reasonably linked to you. The following sections describe the categories and types of personal information we may collect.
Information collected directly from you
Information you provide directly to us through the Services may include:
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Contact information, such as name, address, phone number, and email.
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Order information, such as name, billing address, shipping address, payment confirmation, email, and phone.
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Account information, such as username, password, security questions, or other account security data.
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Customer service information, such as the information included in your communications with us (e.g., when you send us a message through the Site).
Some features of the Services may require you to provide us with certain information. You may choose not to provide it, but this may prevent you from using or accessing certain features.
Information collected about your use (Usage Data)
We may also automatically collect information related to your interaction with the Services ("Usage Data"). This may be done through cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use the Site and your account, such as device information, browser information, data about your network connection, IP address, and other data about your interaction with the Services.
Information we receive from third parties
We may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
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Companies that support our store and Services (e.g., Shopify).
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Payment processors who collect information necessary to process payments (e.g., credit or debit card details, billing address) to complete transactions and fulfill our agreement with you.
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When you visit the Site, open or click on emails we send, or interact with advertisements, we or third parties we work with may collect information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy.
How we use your personal information
We may use your personal information to:
Provide you with products and Services
We use your personal information to provide you with the Services and fulfill our agreement with you, including:
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Processing payments
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Fulfilling and managing orders
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Sending notifications about your account, purchases, returns, exchanges, or other transactions
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Creating, maintaining, and managing your account
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Managing shipments, returns, and exchanges
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Support related to orders and accounts
Shopify may enable features that enhance the shopping experience and, if applicable, Shopify will process your information according to its own policies.
Marketing and advertising
We may use your personal information for marketing and advertising purposes, for example, to send you promotional messages via email, SMS, or postal mail (where applicable), and to display advertisements for products or Services. This may include using your information to personalize advertisements on our Site or other sites.
Security and fraud prevention
We use your personal information to detect, investigate, or take action against fraudulent, illegal, or harmful activities. If you create an account, you are responsible for maintaining the security of your credentials. We recommend that you do not share your username or password. If you believe your account has been compromised, please contact us immediately.
Communication and service improvement
We use your personal information to assist you and improve the Services. We have a legitimate interest in responding to you, providing efficient service, and maintaining our business relationship with you.
Cookies
Like many websites, we use cookies. For specific information about cookies related to stores built on Shopify, you can consult Shopify's cookie policy.
We use cookies to operate and improve the Site and Services (including remembering preferences), perform analytics, and understand how users interact. We may also allow third parties and vendors to use cookies to personalize services, products, and advertising on our Site or other sites.
Most browsers accept cookies by default. You can configure your browser to delete or reject cookies. Please note that blocking or deleting cookies may affect your experience and make some features unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as advertising partners.
How we share personal information
In certain circumstances, we may disclose your personal information to third parties to fulfill a contract, for legitimate purposes, and for other reasons permitted by law. These circumstances may include:
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With vendors who provide services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, order fulfillment, shipping).
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With business and marketing partners to offer services and display advertising. These partners use your information according to their own policies.
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When you request or authorize it, for example, to send you products or through integrations with social networks or logins.
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With affiliated companies or within our corporate group, when applicable, to operate our business.
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In connection with a business transaction (e.g., merger, acquisition, restructuring, or insolvency).
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To fulfill legal obligations (including responding to legal orders, demands, or requests), enforce applicable terms, or protect the rights, property, and safety of the Services, users, or others.
We may disclose categories such as:
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Identifiers and contact information
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Commercial information (orders, purchases, customer service)
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Internet or network activity (Usage Data)
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Approximate location data (e.g., derived from IP)
We do not use or disclose personal information for purposes other than those stated without your consent, except where permitted or required by law.
Third-party websites and links
The Site may include links to third-party websites or platforms. If you follow links to sites not operated by us, please review their privacy and security policies. We are not responsible for the practices, content, or security of third parties. Information you post in public or semi-public spaces (including social media) may be seen by others.
Information about minors
The Services are not intended for minors, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe a minor has provided us with personal information, please contact us to request its deletion.
Data security and retention
No security measure is perfect, and we cannot guarantee absolute security. Information submitted may not be secure during transmission. We recommend that you do not send sensitive information through unsecured channels.
We retain personal information for as long as necessary to manage your account, provide the Services, fulfill legal obligations, resolve disputes, and enforce agreements and policies.
Your rights
Depending on your location, you may have some or all of the following rights regarding your personal information. These rights may not be absolute and only apply in certain circumstances. We may refuse requests where permitted by law.
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Right of access: request access to the personal information we hold about you and details of its use.
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Right of deletion: request that we delete your personal information.
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Right of rectification: request correction of inaccurate information.
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Right of portability: request a copy of your personal information or its transfer to a third party when applicable.
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Restriction of processing: request that we limit the processing of your information.
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Withdrawal of consent: if processing is based on your consent, you can withdraw it.
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Right to object: in certain cases, you may object to our processing.
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Communication preferences: you can unsubscribe from promotional emails using the "unsubscribe" link in the emails. We may still send you non-promotional messages (e.g., about orders or your account).
To exercise your rights, we may ask for information to verify your identity. You may also designate an authorized representative where applicable.
Complaints
If you wish to lodge a complaint about how we process your personal information, please contact us. If you are not satisfied with our response, depending on your place of residence, you may have the right to lodge a complaint with the relevant data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside of your country of residence. Where required by law, we utilize recognized mechanisms for international transfers (e.g., standard contractual clauses or other applicable equivalents), unless the transfer is to a country with an adequate level of protection.
Contact Us
If you have questions about our privacy practices, this Policy, or wish to exercise your rights, please contact us:
Email: support@solidomexico.com
Last updated: January 2026